FAQs
Frequently
Asked.
If you're new to the hobby, start with the first three. If you're a regular, you probably already know.
Still stuck?
We answer DMs and email within minutes during US business hours.
hello@theballersbank.comHow do live breaks work?
You buy a spot, we open the product live, and your cards ship after the break is sorted.
When do orders ship?
Most in-stock orders ship quickly after they are packed, with tracking sent as soon as the label is created.
What grading services do you offer?
We handle PSA, BGS, and SGC submissions with intake, tracking, insured shipping, and return coordination.
Are your cards authentic?
Yes. We source through trusted channels, verify inventory before listing, and only sell cards we stand behind.
What's your return policy?
Returns are reviewed by order type and item condition. Contact the team with your order number and we will confirm the next step.
Do you ship internationally?
Yes. International shipping is available where supported at checkout, with rates and delivery options shown before payment.
How do I join a live break?
Choose an available break spot, check out, then watch the stream live. Your hits ship after the break is sorted.